FAQ


Order Information

How can I check my order status?

There are several ways to check your order status. If you have a Bradoria account, you can login to your account to view your order history. If you do not have an account with us, please contact our Customer Service department directly via phone at (347) 308-7006. If you prefer to email us, you can do so at info@bradoria.com. We would be more than happy to provide you with details regarding your order and to answer any other questions you may have.

How can I track the shipment of my package?

Once your order has been processed, you will receive an “Order Confirmation” email. When your order has shipped, you will receive a “Shipping Confirmation” email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping carrier’s website.

Why did I receive an email and/or phone message requesting additional order verification?

Credit card verification/approval is made prior to processing your order. For added security, we prefer not to ship orders unless all billing information is correct. If you should receive an email or voicemail requesting order verification, please follow the instructions as stated in the message to verify your order. We reserve the right to cancel an order if verification is not received.

Changes & Cancellations

Can I make any changes to my order or cancel my order after it has been placed?

Our goal is to provide the fastest possible service to you by processing orders in a timely manner. We usually ship in-stock items within 3-5 business days, excluding holidays. After orders are placed, changes to the order cannot be made. We will do our best to honor cancelation orders however we cannot guarantee that an order can be canceled after an order has begun to be processed.

Why do I have held funds in my account?

We only charge you for your order at the time of shipment. If your order is canceled, you will not be charged. However, if your order is canceled or is unsuccessful, you may have authorized funds or pending charges being held in your account by your credit card or bank. These will automatically be released within 2-3 business days or at their discretion.

Why was my order canceled?

All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as an added protection for all our customers, we prefer not to ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be canceled and you will be notified via email. Please make sure the billing information you have provided exactly matches the information on record with your credit card issuing bank.

Shipping & Returns

SHIPPING

What are my shipment options?

All deliveries to United States will be shipped via USPS Priority Mail. All deliveries to Canada will be shipped via USPS Priority Mail.

*Please be aware that international shipments going out of the US are subject to personal import custom duties. In such case, the customer would be responsible for all duty charges that are collected upon delivery of merchandise. Please contact your local customs office for more information regarding your country’s custom policies.

When can I expect my order?

Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays, and after 12 pm noon EST will be processed the following business day. We usually ship in-stock items within 3-5 business days, excluding holidays.

RETURNS

How can I process the return?

We hope you are fully satisfied with your purchase. We accept exchange and returns for Store Credit only. No cash refund. (For issue store credit, we need your membership card).

For more return information, please check our Return Policy.

For more questions please contact our Customer Service department directly by phone at (347) 308-7006 . You also can reach us via email at info@bradoria.com .

How can I exchange an item?

Any unwashed, unworn item purchased from our store or online store may be exchanged with original tags and receipt WITHIN 30 days of purchasing,Items purchased OVER 30 days can only be exchanged with an additional $5 handling fee. Items can only be exchange three times. No exchange or return for items purchase OVER 90 days.

If you are interested in a different size, color, or item we ask that you exchange the item(s) you do not want. P lease contact our Customer Service department directly via phone at (347) 308-7006 or email us at info@bradoria.com. For your convenience, we allow online exchange at any one of our retail stores.

Why was my exchange request rejected?

We do not accept exchange or returns for gifts, reward points redeemed items, special discounted items (over 45%-offs), panties, For hygienic reasons, underwear cannot be exchanged at any time.

How can I track the status of my exchange?

To track your exchange status, please email us with your exchange order confirmation number. Please note that depending on your drop-off location, it may take up to 10-14 business days for your exchange tracking information to be updated.

How long will it take to process my exchange?

Once we have received your exchange package, your exchange will be processed within 1-2 business days.

Can I exchange an item that I had bought online at your retail store?

Yes, first contact our Customer Service department at (347) 308-7006 . If you prefer to email us, you can reach us at info@bradoria.com. For more exchange information, please contact any one of our retail stores.

Payment

What types of payment do we accept?

We accept MasterCard, VISA, Discover, PayPal and American Express.

Can I place an order over the phone?

Yes, you can call us via phone at (347) 308-7006.

Sizing

PRICE ADJUSTMENTS

What is your price adjustment policy?

We do not offer price adjustments on items that were discounted due to a limited time promotion or for items purchased through one of our fitting events. Items purchased with promo code are not eligible for a price adjustment.

PROMOTIONS

Do you offer price adjustments for promotions?

Promotional offers cannot be combined with any other discounts or applied to past orders. We do not offer any substitutions, exchanges or price adjustments for online promotions.

Alterations

What size should I order?

If you are not sure which size to choose, please use our Online Fitting website to help you determine which size will be the best fit for you.

Can you give me a size recommendation?

Yes, we would be glad to assist you before your purchase. Please use our Online Fitting website.

Alterations

Can I get items altered on my order before you ship them?

No. At this time, we do not alter items for purchases made online.

If I go to one of your stores, am I able to alter an item purchased online?

For more details, please contact us via email at info@bradoria.com.