Help center
Answers to the questions our fitting room hears most often. Still stuck? Write to us — there's a real person reading every message.
Questions
If you have a Bradoria account, log in to view your order history. If you don't have an account, contact Customer Service at (347) 308-7006 or email info@bradoria.com — we'll look it up by name or email.
Once your order ships you'll receive a Shipping Confirmation email with a tracking link. It can take up to 24 hours for the carrier's website to update.
We ship in-stock items within 3–5 business days. Once an order has begun processing we can't guarantee a change or cancellation — but we'll try. Email us as soon as you can.
All orders go through credit card authorization and verification before processing. If we can't verify your billing information your order will be cancelled and we'll email you. Make sure the billing details exactly match your card issuer's records.
All US and Canada orders ship via USPS Priority Mail. International shipments may be subject to import duties — those are the customer's responsibility.
Orders are processed Monday through Friday, excluding holidays. We usually ship in-stock items within 3–5 business days.
We accept exchanges and returns for store credit only (no cash refund). Start your return at bradoria.returnscenter.com. For full terms see our Return Policy.
Yes — please contact us first at (347) 308-7006 or info@bradoria.com so we can prepare the right paperwork for your visit.
We accept Mastercard, VISA, Discover, American Express, and PayPal. Zelle, WeChat Pay, and Alipay are available — text (347) 454-7312 with your order number.
Yes — call us at (347) 308-7006. A stylist can take your order and recommend sizes at the same time.
Use our Online Fitting guide or our in-store S.M.A.R.T Fit™ method. Still unsure? Email us a few measurements and we'll recommend a starting size.
We don't offer price adjustments on items discounted via limited-time promotions, fitting events, or promo codes.