Has Coronavirus affected Lusion Shop's Service?
We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply. We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched.. 70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
Where are your products shipped from?
We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
Can I expedite my shipping?
Yes! We offer the following expedited shipping options:
  • Ground Shipping – UPS
  • 3 Day Select – UPS
  • 2nd Day Air – UPS
  • Next Day Air Saver – UPS
  • Next Day Air – UPS
  • Next Day Air Early AM – UPS
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.


产品退换须知:本店产品一经售出,不接受现金退款。根据当日销售小票退回同等数额的Store Credit(余额)凭会员卡进行店内消费。在产品不影响二次销售的情况下(包括且不限于未经使用,未经水洗,未摘除商标吊牌等),文胸、美体瘦身衣、睡衣可在30天内凭销售小票退换产品;产品售出30天后,只可凭小票更换,且每次需收取$5手续费;产品售出90天后不予退换;每一件产品只能退换3次。(外州客人需要提前来电通知以便延长产品退换期限)赠品与积分兑换产品不予退换。活动期间出售的货品如有退换,需扣回附赠产品的零售价值。内裤产品不予退换。时装(正价)3天内凭小票换同品类款式(不能换内衣或美体衣等其他品类)或换码。特价产品(低于9折会员价)不予退换。公司活动赠送的礼品卡消费,以及活动送出的产品一律不予退换。




Make Body Store

Attn:Cynthia Xu

260 47th Street 2F

Brooklyn NY 11220

邮费需自理。特殊情况公司将返还邮费自Store Credit供消费使用。

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